Channel engagement model
Channel Partner
Sell, implement, and support ConvergeX with your brand in the market.
Channel Partners are our primary delivery partners. You introduce ConvergeX to your clients, manage the commercial conversation, and remain the trusted face of the engagement. We equip you with product training, sandbox access, proposal kits, and escalation paths so you can deliver confidently on Oman e-invoicing and PEPPOL compliance.
Best suited for
- ERP / IT systems integrators
- Digital transformation consultancies
- Regional solution resellers with delivery capacity
What you get
- Partner-led sales and client engagement
- You run GAP readiness with ConvergeX enablement
- You own L1 support; ConvergeX owns L2 platform
- Co-branded proposals and implementation playbooks
Engagement responsibilities
Clear ownership so clients know who leads sales conversations, GAP readiness, technical work, implementation, and support.
| Area | Primary owner | ConvergeX role | How it works |
|---|---|---|---|
| Client engagement | Channel Partner (primary) | Sales enablement & joint pursuit when needed | You own discovery, demos, proposals, and ongoing account relationship. ConvergeX joins complex pursuits, enterprise RFPs, or regulatory deep-dives on request. Leads you generate are attributed to your organisation in our CRM partner model. |
| GAP analysis | Channel Partner (facilitates) | Methodology, platform tools & quality review | You guide the customer through readiness using ConvergeX GAP / self-compliance tooling. You interpret ERP, master-data, and process gaps with the client. ConvergeX reviews high-risk findings and confirms platform mapping for Oman OTA / PEPPOL profiles. |
| Technical | Channel Partner + ConvergeX platform | API platform, UBL/PEPPOL compliance, network connectivity | You design and build ERP / accounting connectors against our REST APIs and onboarding guides. ConvergeX maintains the core invoice engine, validation, PEPPOL Access Point connectivity, and Oman Fawtara submission paths. We provide technical office hours and sandbox credentials for certified partners. |
| Implementation | Channel Partner (delivery lead) | Playbooks, training & go-live support | You plan cutover, configure tenants, train end users, and manage UAT. ConvergeX supplies standard implementation checklists, environment provisioning, and go-live war-room support for critical milestones. |
| L1 support | Channel Partner | Knowledge base & partner portal guidance | Your helpdesk takes first contact for usage questions, mapping issues, and day-to-day invoice troubleshooting. You triage, resolve known patterns, and escalate platform defects with full context to ConvergeX. |
| L2 support | ConvergeX | Platform, compliance & network incidents | ConvergeX handles L2/L3: PEPPOL network issues, OTA response anomalies, product defects, infrastructure, and security incidents. Partners receive defined SLAs and a named escalation channel. |
How onboarding works
- Apply and complete partner onboarding / commercial agreement.
- Receive product training, sandbox access, and sales enablement kits.
- Register opportunities and run GAP + proposals with your clients.
- Deliver implementation and provide L1 support under partner SLAs.
- Escalate platform issues to ConvergeX L2 and grow your book of business.
Ready to apply?
Ideal if you want to build a recurring e-invoicing practice on ConvergeX.
Grow together. Power e-Invoicing in Oman.
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