ERP / Software engagement model
ERP / Solution Partner
Embed ConvergeX in your ERP or billing product so customers submit e-invoices natively.
ERP / Solution Partners productise ConvergeX connectivity. Your engineering team builds and maintains a connector (or embedded module) so end customers can create and submit compliant e-invoices without leaving your application. ConvergeX remains the accredited ASP layer: REST APIs, UBL / PINT OM validation, Oxalis / OTA submission, and platform operations.
Best suited for
- ERP and accounting software vendors
- Billing / POS / industry vertical platforms
- ISVs building native Oman e-invoicing connectors
What you get
- Native API integration from your product into ConvergeX
- Your customers stay in your UI — invoices flow to the ASP portal / OTA path
- Sandbox, field mapping, and co-branded technical enablement
- ConvergeX owns PEPPOL / Fawtara platform compliance and L2
Engagement responsibilities
Clear ownership so clients know who leads sales conversations, GAP readiness, technical work, implementation, and support.
| Area | Primary owner | ConvergeX role | How it works |
|---|---|---|---|
| Client engagement | ERP / Solution Partner (product relationship) | Joint GTM, marketplace listings & enterprise pursuits | You own the software customer relationship and how e-invoicing is sold inside your catalogue. ConvergeX supports joint webinars, solution briefs, and large-account technical workshops. Opportunities attributed to your integration are tracked as ERP / Solution Partner in our CRM. |
| GAP analysis | Shared — product mapping (you) + compliance profiles (ConvergeX) | Oman / PEPPOL field catalogue & validation rules | Together we map your invoice / party data model to ConvergeX API fields and Oman mandatory terms. You define UX and default mappings in-product; ConvergeX confirms compliance profiles, tax categories, and rejection handling for Fawtara / PEPPOL. |
| Technical | ERP / Solution Partner (connector) + ConvergeX (ASP platform) | API contracts, sandbox, auth, UBL evidence & network path | You implement client credentials / JWT, Customer Master sync, invoice create/submit, status polling, and error surfacing inside your product. ConvergeX maintains multi-tenant APIs, encryption, queues, Oxalis / OTA outbound, and inbound document capabilities. Certified partners receive Postman collections, field-mapping workshops, and technical office hours. |
| Implementation | ERP / Solution Partner for product rollout; ConvergeX for tenant readiness | Partner certification, go-live checklist & environment provisioning | You release the connector to your customer base and manage versioning. Per-customer ConvergeX tenants (VAT, Peppol IDs, credentials) are provisioned under agreed onboarding flows — often automated or partner-assisted. ConvergeX certifies the integration against sandbox and production acceptance criteria before broad rollout. |
| L1 support | ERP / Solution Partner (in-product / your helpdesk) | Partner knowledge base & escalation templates | End users contact your support for “how do I invoice from our ERP” and mapping issues inside your UI. You triage using ConvergeX status and error payloads, then escalate ASP / network defects to ConvergeX with correlation IDs and sample payloads. |
| L2 support | ConvergeX | Platform, PEPPOL / OTA & security incidents | ConvergeX owns L2/L3 on the ASP: API defects, validation regressions, Oxalis / OTA connectivity, performance, and security. Partner SLAs define response times for certified ERP / Solution integrations. |
How onboarding works
- Apply as an ERP / Solution Partner and align on product scope and regions.
- Receive sandbox credentials, API docs, Postman packs, and mapping workshops.
- Build and certify your connector against ConvergeX acceptance tests.
- Roll out to customers with co-branded enablement and tenant onboarding.
- Operate L1 in-product support; escalate platform issues to ConvergeX L2.
Ready to apply?
Ideal if you want customers to send e-invoices from your ERP/billing product into ConvergeX.
Grow together. Power e-Invoicing in Oman.
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